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In today’s world and climate, security should no longer be viewed as an afterthought, nor is the role of the security officer. The greatest trigger in the evolution of the security officer’s role lies in the alignment between security and business objectives. Security is no longer just about patrolling halls and slapping wrists. Rather, it is about enabling business. This is clearly understood and adhered to by our team at SecureWorld. Our professional security officers buy in to the core values and corporate culture of the company or property for which they serve. We train them to understand how their role will affect that business’ bottom line and what they can do to ensure that the property that they serve is successful. Our staff understand that their roles or job descriptions are more blended than that of the traditional sense and that they are more and more an integral part of business retention.

A guest, customer or tenant can quickly formulate an opinion on your organization whether it is positive or negative based on a single interaction with a security officer. Since they are the most highly visible and held in a position of authority, their chance of contact with your guests is extremely high. They really are the ‘front line’ of your organization. A guest will quickly formulate their opinion on your organization based on that single interaction. Having the right calibre of individual with the right training on your property that will interact with your guests is critical. While some situations are unavoidable, the way a security officer responds to that situation has the potential to turn a negative in a positive.

Employing a professional and well trained security officer, you can expect to receive the following benefits:

  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
  • Respond to all property emergencies i.e. medical emergencies, fire alarms, leaks, flood, natural gas, elevator entrapments, evacuations etc.
  • Liability reduction. Finding and reporting potential safety hazards
  • Assist guests and patrons with questions, queries or concerns
  • Customer service
  • Assists in delivering your customer service message
  • Provide a visible deterrent to any people who wish to commit harm
  • Answer alarms and investigate disturbances
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain the integrity of the premises
  • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
 
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
  • Patrol among visitors, patrons, and employees to preserve order and protect property
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
  • Warn persons of rule infractions or violations, and apprehend or evict violators from premises
  • Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
  • Escort or drive motor vehicle to transport individuals to specified locations and to provide personal protection
  • Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering
  • Conduct daily and monthly inspections of emergency and/or life saving equipment to ensure that everything is in good working order
 
     
 
 
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